Frequently Asked Questions

A little guidance for your everyday care

Everyday care. Time for you. Find helpful answers about Liora Care Co, choosing something special, and getting in touch. We want your experience to feel as simple and welcoming as the small rituals you make time for.

About Liora Care Co

What is Liora Care Co all about?

Our vision is to bring skin care, body and bath, wellness, and thoughtful gifting together in one welcoming place. We believe care doesn't have to be complicated. A familiar routine, a quiet moment, or a thoughtful gesture can make everyday care feel more meaningful.

How do I choose something for my routine?

Start with the moment you're making time for, whether it's everyday care or a little time to unwind. When browsing an item, read its description, directions, and any listed ingredients or materials. If you need more information, email us at lioracareco@gmail.com before choosing.

Where can I find ingredients and directions?

Refer to the individual product listing and packaging for details specific to your item. Please contact us if the information you need isn't available. Don't assume that every item has the same ingredients, directions, or suitability.

Can you help me choose a thoughtful gift?

You're welcome to email us with your budget and a little about what the recipient enjoys. Check the individual listing for what's included, and ask us about any special requests before ordering.

Shopping and orders

How do I place an order?

When your chosen item is available to purchase, select any options, add it to your cart, and follow the checkout steps. Review your items, delivery address, and total carefully before completing your purchase.

Where can I find delivery information?

Review the delivery information provided when placing your order. If you need to confirm whether we can deliver to your address, the cost, or an expected timeframe, please email us before purchasing.

Can I change my order or delivery address?

Email us as soon as possible with your order number and the change you'd like to request. We'll check whether a change is still possible. Changes aren't guaranteed, so please double-check your details before completing your order.

How can I ask about an existing order?

Email lioracareco@gmail.com with your order number and a short description of your question. Please don't include card details or other sensitive payment information.

What if something arrives damaged or isn't what I ordered?

Please email us with your order number, a description of the issue, and clear photos if available. This helps us understand what happened and advise you on the next steps.

Still have a question?

We're here to help. Email lioracareco@gmail.com or send a message through our Contact page. Whether you're making time for yourself or choosing something for someone special, we're glad you're here.