Refund policy
At Liora Care Co, we want you to love your order. If something isn't right, here's how we can help.
How to request a return or refund
Customers must send a request before returning any item. Email or call us within [7] days of receiving your order:
Email: lioracareco@gmail.com
Phone / WhatsApp: +27 64 750 4645
Please include:
Your full name and order number
The item(s) you want to return
The reason for your request
Photos, if the item is damaged, faulty, or incorrect
We'll reply within 2 business days with the next steps. Please don't send anything back until we've approved your request.
What we accept
Unopened, unused items in their original packaging
Items that arrived damaged, faulty, or incorrect
What we can't accept
Opened or used skin care, body care, and wellness products (for hygiene and safety), unless faulty
Gift cards and final-sale items
Returns requested after the 7 -day window
Refunds
Once we receive and inspect your return, we'll confirm by email. Approved refunds are paid to your original payment method within [5 to 15] business days.
Return shipping
Damaged, faulty, or incorrect items: we cover the return shipping.
Change-of-mind returns: the customer covers return shipping.
Allergic reactions
Please patch test new products. If you have a reaction, stop using the product and contact us right away.
Contact us
Email : lioracareco@gmail.com
Phone / WhatsApp: +27 64 750 4645
Hours: Monday to Friday, [9am to 5pm]